Last updated: September 7, 2026
You can delete your PortfolioX account directly in the app or contact us by email to request deletion.
Delete your account in the app
Open PortfolioX and go to Settings → Delete Account. Follow the instructions shown in the app. You do not need to email us to use this option.
Request deletion by email
If you prefer, or cannot access the app, email support@portfoliox.io with the subject "Account Deletion Request." Include the email address associated with your PortfolioX account so we can identify it. You do not need to provide a reason for leaving. Please do not send your password or recovery codes.
Our support team will help you complete the deletion process. Email deletion requests may take up to 3 business days to complete.
What happens to your data?
Deleting your account removes your account and all records associated with it from our systems, including your portfolio records and xBot conversation history.
Information retained separately by external providers, such as OpenAI and the app stores, is subject to their applicable retention rules. See our privacy policy for more information.
If you have a subscription
Do not rely on deleting your account or uninstalling the app to cancel subscription billing. Manage your subscription separately through Apple or Google Play, depending on where you subscribed. You can request account deletion without waiting for the subscription period to end.
Questions about your data?
Read our privacy policy for information about how we handle personal data, or contact us at support@portfoliox.io.